One of the more enjoyable radio programs is the comedy quiz show “Wait, wait, don’t tell me!” In this minor-celebrity comedic challenge, players are given just enough time to answer questions from the week’s news, and often stumble before landing on what they hope are correct answers. The host keeps time and score. Waiting for the player, the radio listening audience can shout the answer aloud, participating in the game. Here, the pause between the question and the answer is never long enough to be a bother, and the tension created gives the listener some enjoyment. https://en.wikipedia.org/wiki/Wait_Wait…_Don’t_Tell_Me!
Waiting for most of us is not enjoyable. Wednesday I had occasion to wait. I need a drill bit to complete a modification to my outdoor shed. It’s nothing special, just a 1/2 inch woodboring bit, at least ten inches long. I need to drill through two pieces of lumber to bolt them together. At Major Home Improvement Store A, I found the wood, the bolts, the flat washers, the lock washers, and the nuts. In the aisle with drill bits, on every hook there were a few bits, except on the 1/2 inch hook. Out of stock! Are you kidding me? I guess I’ll have to wait until the bit is restocked. I trundled the items out to the register, and there stood in line. It wasn’t too long of a wait. But, the cashier was new, and didn’t know quite how to quickly ring up four of the same item. Each obviously identical bolt was picked up, inspected for a three-letter code, coded into the register, and finally totaled up. Didn’t the cashier know that you could just put a “times four” multiplier into the register?
Thursday I was shopping for a lawnmower online, and realized that the mower brand was only sold at Major Home Improvement Store B. Great! I can look at the mower in person there. I recalled I was waiting on the 1/2-inch drill bit, so I decided to try the store’s iPhone app to find the bit, order it, and have it ready for pickup. I’m not sure who programs these apps, but most often they frustrate me. I entered “1/2 inch drill bit” in the search window. Over three thousand items were returned. None of the first items listed were 1/2 inch in diameter. I tried several other criteria in the search window, and after a few minutes of waiting, found the desired bit. Creating an account, I waited for the transaction to process, and went back to my day job for the rest of the afternoon.
Traffic wasn’t too bad to Major Home Improvement Store B. I figured I’d stop by the lawnmowers first, then pick up the drill bit. Way up high, on the rack, were the mowers. Not much better than looking at the pictures online. I needed to see if the mower handle would be high enough for me. A helpful associate stopped by. I related the predicament. He happened to know that someone had started opening a box with that exact mower, for reasons unknown, and we found it nearby. Although this is a big box retailer, it was nice to have hands on shopping for something of this expense. The mower handle could work for my 6’4″ frame, it turns out. I’m still not sure I want to spend hundreds of dollars on a battery-operated device, though!
So, off to the retail pickup counter. It’s late, I’m tired, and wouldn’t you know it seven people are in line, and one harried associate is obviously not able to deal with the return item a customer presented to her. The aisles were blocked at the door, and also in the store as we tried to maintain social distancing. Shopping carts, pallets, plants, and people filled the aisle. People were scootching around us, trying to get in the store, and we waited. And waited. And waited.
In a while, store management came our way to see about the mob. Radios were fired up, special communication signals were given, and associates magically appeared. Hooray! The wait would be over, soon. As a person only needing to pick up an item, I was given special access to one associate who sincerely wanted to help. My wait wasn’t over. Not even close. The online order? I didn’t see where it had been fulfilled on my phone. The associate was sure it had been, as he had placed the drill bit in the pick up bin. Pick up bin? Sure enough, outside the store proper, was an electronic locker. Super! We just need your access code, sir.
No code, no e-mail, not a single luxury…with apologies to Gilligan’s Island. There at the locker the associate recalled he had placed the item was in a bin, and even pointed out the general bin location. The order number was keyed in. No luck. The access code was found, on another computer. Nothing. A second associate came over. On his phone was the big electronic hammer, the code that would unlock all the bins. At once! Turns out that code was useless. Finally some number of digits tapped in opened the bin door! And, it was empty. No drill bit.
By now, I am very good at waiting. I think waiting is a bit like grieving. It has stages. The first stage is disturbance. A line? Now? I can’t wait. Not now. The second stage is denial. It is just a short wait. Won’t take long. The phone comes out. Social media is consulted. Time is absorbed. E-mails are checked. No big deal, right? The third stage is duty. What can I do to help? Do I need to inform someone? How do I help? The fourth stage is doubting. Is this ever going to end? Will I make it home in time for dinner?
Standing there at the electronic pick up bin, we reached the fifth stage. Despair. I was in the middle of it. I was close. Really close. The bins wouldn’t open, wouldn’t release the imprisoned merchandise, and I still needed a drill bit. I couldn’t walk away now. Thankfully the associate went to the tool area, grabbed another one, and said “So sorry for your wait.” I would say it was about thirty minutes before despair set in. Just enough time to lose faith in online ordering.
And then, of course, the sixth stage. Delight! With drill bit in hand, I walked to the SUV and headed home. The drill bit would allow me to finish up the modification to my shed, to remount the ramp at the entry door. Without the ramp, trundling the lawnmower in and out would be challenging. A $10 bit bit into the wood. The 1/2 inch hole through the 4 x 4 and the 2 x 8 allowed the bolts and washers to affix the 4 x 4 to the shed frame. And, the newly cut ramp notches aligned the treads with the door sill plate, while keeping a slight gap to let rain fall through.





